Advancelytics - Refund Policy

1. Overview

Advancelytics provides analytics and coaching tools for customer conversations. We aim for transparency and fairness in billing and refunds. This policy explains when refunds may be granted.

2. Eligibility

• You are eligible for a refund if you experienced a technical issue that prevented reasonable use of the Services and our support team could not resolve it within a reasonable timeframe.
• Refunds are not available for usage-based fees already incurred by successfully processed analyses, reports, or storage.
• Refunds apply to the most recent billing cycle only unless required by law.

3. Trials and Cancellations

• If you are on a free trial, you can cancel anytime during the trial with no charges.
• For paid plans, cancellations take effect at the end of the current billing period.

4. How to Request a Refund

To request a refund, contact our support team with:

• Account email and organization name
• Invoice number or billing period
• A brief description of the issue

Email: support@advancelytics.com

5. Processing Time

Approved refunds are typically processed within 7–10 business days. Timing may vary based on your payment provider.