We use a 9-metric framework that automatically evaluates each support interaction for accuracy, clarity, empathy, resolution, tone, personalization, sentiment, proactivity, and timing — no manual input required.

Your data is encrypted in transit and at rest. We follow GDPR-compliant practices and never share or sell your data. It’s only used to generate insights for your organization.

Yes. You can request custom scoring logic, import your existing feedback tags, or configure prompt-specific metrics tailored to your process.

We support Crisp, Intercom, and HubSpot, plus a public API to pull from or push to your help desk, CRM, or analytics tools.

Absolutely. Small teams use Advancelytics to automate QA reviews, track agent growth, and spot churn signals without needing a data team.