Our 3-Step Workflow
1️⃣ Collect
Upload chat transcripts, emails, or support ticket exports — or connect your Crisp, Intercom, or API endpoint.
2️⃣ Analyze
Our AI engine applies the 9-metric evaluation framework and role-specific logic to score every interaction.
3️⃣ Extract Insights
View dashboards, see agent growth trends, receive churn alerts, and download personalized coaching summaries.