Explore Industry-Specific Use Cases
SaaS
Identify feature friction, coach new users faster, and catch onboarding drop-offs using setup scoring patterns.
eCommerce
Detect tone issues, monitor empathy during escalations, and identify churn signals from product or shipping complaints.
Healthcare
Track communication gaps around appointments, delays, and sensitivity — ensure follow-up and tone are well managed.
Managers
Compare agents, build coaching programs using Skill Matrix, and identify response consistency across workflows.
CXOs
Extract Voice of Customer insights, track product confusion trends, and support self-serve strategies with data.