1. Information We Collect
- Personal information (name, email, job title, company)
- Conversation data collected through API integrations or uploads from third-party platforms (e.g., Crisp, Zendesk, Intercom), including chat content and metadata, solely for analysis and reporting purposes
- The legal basis for processing this data is to fulfill our contractual obligations in providing services to our customers, and where applicable, to support our legitimate interest in improving our services.
- Usage data (browser type, pages visited, time spent)
- Uploaded content (e.g., chat transcripts, files, reports)
2. How We Use Your Information
We use your data to:
- Provide and improve our Services
- Communicate with you about updates or support
- Analyze trends and usage for product development
3. Data Sharing
We do not sell your data. We may share information with trusted service providers and data processors that support the operation of our platform, including providers of cloud infrastructure, analytics, and AI model processing. These subprocessors are contractually bound to protect your data and may only process it as instructed by Advancelytics, in compliance with applicable data protection laws such as GDPR and CCPA.
4. Data Security
We implement industry-standard measures to protect your data, including encryption and access controls. Our security practices are designed to align with internationally recognized standards, and we are actively working toward compliance with frameworks such as SOC 2 and ISO 27001.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy.
6. Your Rights
You may request access, correction, or deletion of your data by contacting us at: contact@advancelytics.com
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
8. Contact Us
For questions regarding this policy, contact us at: contact@advancelytics.com