From Ghosted Chats to Loyal Customers One Conversation at a Time
Detect ghost resolutions, coach support teams, and reduce silent churn with Advancelytics.
Most teams close conversations. Few build loyalty. Advancelytics helps your team learn and improve after every chat with insights that turn missed moments into growth.
Most Conversations End. Few Build Loyalty.
Support chats close quietly — even when the customer is still confused. Ghosted resolutions and vague replies erode trust before churn ever shows up.
Advancelytics flags these moments — and helps your team turn conversations into loyalty signals.
Silent signals like ghosted chats rarely show up in dashboards — but they show up in churn.
How Advancelytics Coaching Works
Advancelytics is not a chatbot. We coach smarter after real-world interactions, where true learning begins.
Sample Coaching Tips
Ask directly before closing:
“Did this fully solve your problem today?”
Unconfirmed resolutions are the #1 silent churn risk. Without a clear “yes,” you're assuming satisfaction that may not exist.
Don’t leave them hanging. Say:
“I’m here when you’re ready — want to continue this later?”
Most dropouts aren't intentional — they're interruptions. A soft re-engagement option can recover lost trust.
End every answer with a suggestion:
“Would you like help with [related topic] too?”
Proactive help builds perceived value. Customers remember support that anticipates their needs.
Use empathy scaffolding:
“I can imagine how frustrating that must be — let’s fix it together.”
Customers don’t just evaluate answers — they evaluate tone. A robotic reply may erode trust even if the issue is solved.
Real Business Impact
Backed by insights from 143,000+ customer conversations
Source: Advancelytics analysis across enterprise support teams (2024–2025).
0%
Increase in resolution confirmations
0%
Reduction in silent dropouts
0%
CSAT improvement in 60 days
0%
Boost in First Contact Resolution
Frequently Asked Questions
Will agents get live pop-ups during chats?
No. Coaching happens after chats are completed, without distractions.
Can coaching tips be customized?
Yes. Tailor tips to your brand voice and customer journey strategy.
How fast will we see results?
Most teams see measurable loyalty and satisfaction gains within 30-60 days.
Turn Conversations Into Growth Moments
Empower your team with post-conversation coaching that builds loyalty, reduces churn, and strengthens trust one conversation at a time.
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